Data Protection

Jedbaj Privacy Policy — Your Information Is Completely Safe With Us

Learn how your personal information is collected, stored, and kept secure — explained in plain, simple terms.

Last Updated: January 1, 2026
Important Notice

By creating an account or using jedbaj's services, you confirm that you have read and agreed to this Privacy Policy in full. This policy is available in both Bengali and English — in the event of any dispute, the English version shall prevail.

1. Introduction & Scope

Jedbaj takes your privacy seriously. This Privacy Policy explains what information we collect when you use the jedbaj platform, why we collect it, and how we keep it secure.

This Privacy Policy applies to jedbaj's website, mobile app, and all online services. By using our services, you are considered to have accepted this Privacy Policy. Our commitment to data protection is not just a statement — it is enforced at both the technical and organizational level.

In Brief: We never sell your information. Data is shared with third parties only as required to operate our services or to meet legal obligations.

2. What Information We Collect

Under jedbaj's Privacy Policy, we collect two types of information — data you provide directly, and data collected automatically.

Directly Provided Information

  • Identity Information: Full name, date of birth, nationality
  • Contact Information: Email address, mobile number
  • Financial Information: Mobile banking number (bKash/Nagad/Rocket), transaction history
  • Identity Verification Documents: Copy of National ID (NID), passport, or driving licence (for KYC verification)
  • Account Information: Username, password (encrypted)

Automatically Collected Information

  • Device Information: Device type, operating system, browser version
  • Log Data: IP address, login time, session duration
  • Gaming Activity: Game history, bet amounts, win/loss records
  • Cookies & Tracking Data: Navigation patterns and click history on the platform
Type of Information Reason for Collection Mandatory?
Name & Email Account Creation & Communication Yes
Mobile number Payment & OTP Verification Yes
NID / Passport KYC & Age Verification Yes for Withdrawal
IP Address Security & Fraud Prevention Automatic
Gaming History Experience Improvement & Promotions Automatic

3. How Your Information Is Used

Under jedbaj's Privacy Policy, collected data is used only for specified purposes. Your information will not be used for any other purpose under any circumstances.

  • Account Management: To verify registration, login, and identity
  • Payment Processing: To process deposits and withdrawals securely
  • Customer Support: To resolve your complaints and queries promptly
  • Security & Fraud Prevention: To detect and block suspicious activity
  • Promotions & Offers: To send you relevant offers based on your preferences (with your consent)
  • Service Improvement: To analyse usage patterns and improve the platform experience
  • Legal Obligations: To comply with regulatory requirements

4. Sharing Information with Third Parties

Jedbaj never sells your personal information. However, limited data may be shared with the following parties as necessary to operate our services:

Authorized Third Parties

  • Payment Processors: bKash, Nagad, Rocket — only the details needed to complete transactions
  • Identity Verification Services: Third-party providers registered in the KYC process
  • Cloud & Hosting Services: For secure data storage
  • Analytics Platforms: For analyzing anonymous usage data

Disclosure of Information for Legal Requirements

Jedbaj may be required to provide information pursuant to a court order, government directive, or lawful request from a law enforcement authority. In such cases, we will make every effort to notify you in advance, unless prohibited by law.

Rest Assured: Under jedbaj's Privacy Policy, your information is never sold or rented to any advertiser or marketing company.

5. Cookies & Tracking Technologies

When you browse the jedbaj platform, we use cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

Types of Cookies

  • Essential Cookies: Essential for login sessions and security — these cannot be disabled
  • Functional Cookies: To remember your preferred language and settings
  • Analytics Cookies: To understand which sections of the platform are most used (anonymised data)

You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on the platform.

6. Data Security Measures

At the core of jedbaj's Privacy Policy is the protection of your data. We follow industry-standard technologies and processes.

  • 256-bit SSL Encryption: All data transfers are fully encrypted
  • Two-Factor Authentication (2FA): An additional layer of security on your account
  • Regular Security Audits: Regular system audits by third parties
  • Access Controls: Only authorized personnel may access user data
  • Data Backup: Encrypted backups are regularly maintained on secure servers

In the event of a security breach, we will notify affected users as quickly as possible and take immediate action.

7. Your Rights Regarding Your Data

Under jedbaj's Privacy Policy, you have specific rights over your own data. These are outlined below:

  • Right to Access: You may request to know what information we hold about you
  • Right to Rectification: You may request corrections to any inaccurate or incomplete information
  • Right to Erasure: You may request deletion of your data, subject to applicable conditions
  • Right to Restrict Processing: You may request that we stop using your information for certain specified purposes
  • Data Portability: You may request your data in a machine-readable format
  • Right to Object: You may opt out of marketing communications

How to Submit a Request: To exercise any of the rights above, email us at [email protected]. We will respond within 30 business days.

8. Data Retention Period

We do not retain your information indefinitely. Under jedbaj's Privacy Policy, data is securely deleted once it has served its purpose or once any legal retention requirement has been met.

  • Account Information: While account is active + 5 years after closure
  • Transaction Records: 7 years in accordance with financial regulatory requirements
  • KYC Documents: 5 years after account closure
  • Support Conversations: 2 years
  • Anonymous Analytics Data: Indefinitely (excluding personally identifiable information)

9. Changes to the Privacy Policy

Jedbaj may update this Privacy Policy as needed. For any significant changes:

  • Notifications will be sent to your registered email
  • In-platform banner or pop-up notifications will be displayed
  • The "Last Updated" date at the top of the page will be revised accordingly

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy.

10. Contact & Complaints

Our dedicated team is always on hand for any privacy-related questions, requests, or complaints.

  • Email: [email protected]
  • Support Hours: 7 days a week, 24 hours a day
  • Response Time: Typically within 24–48 hours

If you believe your data rights have been violated and were unable to resolve the issue by contacting us, you have the right to lodge a complaint with the relevant regulatory authority.

Our 6 Commitments to Protecting Your Privacy

Jedbaj's Privacy Policy is not just a document — it is implemented at every technical level.

SSL Encryption

Every click, login, and transaction is protected with 256-bit SSL technology. No third party can access your data.

We Don't Sell Your Data

Under jedbaj's Privacy Policy, your personal information is never sold to any advertiser or third party — not under any circumstances.

Regular Security Audits

Independent security experts regularly audit jedbaj's systems to identify and address any vulnerabilities before they can be exploited.

Your Control

You have full rights to view, correct, or delete your personal data at any time — just reach out to our support team.

Limited Access

Within jedbaj, only staff members who require access can view user information. All access is logged.

Instant Notifications

If a security issue arises or our policy changes, we'll let you know right away by email — no surprises, no fine print.

How to Submit a Data Request

Under jedbaj's Privacy Policy, any data-related request can be submitted in just three steps.

1
Send Email

Email [email protected] stating the type of request (access / correction / deletion).

2
Identity Verification

For your security, we will verify your identity. In most cases, sending your request from your registered email address is sufficient.

3
Response within 30 days

We will process your request and notify you of the outcome within 30 business days. For complex cases, additional time may be required — you will be informed if so.

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